MOST PROBABLE REAL EXAM QUESTIONS IN GCX-SCR GENESYS CLOUD CX: SCRIPTING CERTIFICATION PDF DUMPS FORMAT

Most Probable Real Exam Questions in GCX-SCR Genesys Cloud CX: Scripting Certification PDF Dumps Format

Most Probable Real Exam Questions in GCX-SCR Genesys Cloud CX: Scripting Certification PDF Dumps Format

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 2
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 3
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 4
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 5
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q54-Q59):

NEW QUESTION # 54
When should you consider using custom templates in the Genesys Cloud script editor?

  • A. To enable advanced features within the script.
  • B. To create a one-time script without reuse.
  • C. To store visual elements like graphics.
  • D. To create multiple scripts with similar requirements.

Answer: D

Explanation:
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
References:
* Genesys Cloud CX Scripting Templates Documentation.


NEW QUESTION # 55
Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.

  • A. {{value}} + {{currency}}
  • B. {value} + {currency)}
  • C. {{value}}{{currency}}
  • D. {value} {currency}

Answer: C

Explanation:
The correct syntax to display "10$" using the variables value and currency in Genesys Cloud CX scripting is
{{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as "10$" on the script page.


NEW QUESTION # 56
Identify the template that contains one or more visual components that you can insert into a script page.

  • A. Script Template
  • B. Component Template
  • C. Custom Template

Answer: B

Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.


NEW QUESTION # 57
Select the correct tab to add multiple pages to your script.

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: D

Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 58
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

  • A. Roles
  • B. Workgroups
  • C. Rooms
  • D. Groups

Answer: A

Explanation:
In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.
References:
* Genesys Cloud CX Roles and Permissions Documentation.


NEW QUESTION # 59
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